Avenue – Grand Prix 2027 Packages
Last updated: May 20, 2026
These Terms and Conditions of Sale ("Terms") govern the purchase of packages, tickets, accommodation, transportation, shuttles, and related services offered by Avenue, a division of Groupe Voyages Québec, in connection with the Grand Prix 2027.
By making a reservation or purchase on the Avenue microsite dedicated to the Grand Prix 2027, the customer acknowledges having read and agrees to be bound by these Terms.
Avenue acts as a hospitality package provider and/or as an intermediary between the customer and the various service partners, including the event organizer, hotels, transportation providers, VIP service providers, and any other partner involved in the customer experience.
Groupe Voyages Québec holds the licenses required to operate in Québec.
The dates displayed on the booking platform are based on the information available at the time the platform went live. These dates are subject to change and remain subject to official confirmation by the World Motor Sport Council (WMSC) / Fédération Internationale de l'Automobile (FIA).
Avenue is not responsible for the confirmation, modification, or postponement of the official event dates, which fall under the responsibility of the competent official bodies.
By making an accommodation reservation, the customer acknowledges that the official dates of the Grand Prix 2027 may be modified after the confirmation of their reservation. The customer accepts that their reservation is made in connection with the event, regardless of the final confirmed dates.
Consequently, any reservation remains final, non-cancellable, non-refundable, and non-modifiable, even if the official event dates are modified, postponed, or confirmed differently after purchase.
In the event that the dates change, the customer's reservation will be moved accordingly and a new confirmation will be sent to the customer.
Products and packages offered by Avenue in connection with the Grand Prix 2027 may include, depending on the option selected at the time of purchase:
Exact inclusions are specified in the description of each product or package at the time of purchase.
Any inclusion not expressly mentioned in the product or package description is deemed excluded.
Images, descriptions, maps, visuals, schedules, and information presented on the microsite are for informational purposes only and may be modified without notice.
All prices are listed in Canadian dollars (CAD), unless otherwise specified.
Applicable taxes are added at the time of the transaction, unless otherwise specified.
Displayed prices may be modified without notice prior to booking confirmation. Once the transaction is completed and confirmed, the price is guaranteed for the selected services.
Additional fees may apply depending on the products selected, including:
Full payment is required at the time of booking, unless otherwise expressly indicated at the time of purchase.
Payments must be made by credit card via the secure platform. Accepted cards are:
Installment payments are not available, unless otherwise specified.
A booking confirmation will be sent by email to the address provided at the time of the transaction.
It is the customer's responsibility to verify the accuracy of the information provided at the time of booking, including:
A confirmation email is automatically sent after the booking. The customer is responsible for checking their inbox as well as their spam folder.
An invoice will be sent by email and/or made available in the Avenue customer portal.
Documents related to the booking, such as hotel confirmations, tickets or transportation documents, confirmations, and other applicable documents, will be accessible in the Avenue customer portal when available.
The customer is responsible for consulting their customer portal before the event in order to review important information related to their booking.
All sales are final.
No refunds, modifications, or exchanges are permitted after the booking is confirmed, unless otherwise expressly provided by Avenue or by the event organizer.
Accommodation reservations included in packages are non-refundable and non-cancellable once confirmed.
Any modification request must be sent to Avenue's customer service. Avenue does not guarantee that a modification can be made.
A name change may be permitted depending on the conditions applicable to the product or supplier concerned. Delays, restrictions, or fees may apply.
No refund will be granted in the following cases:
In the event that the event is cancelled in its entirety, the applicable terms will be those determined by the official event organizer and/or the suppliers concerned. Avenue will apply the official instructions communicated by the organizer or the partners concerned.
The customer also acknowledges that the official dates of the Grand Prix 2027 are subject to change and remain subject to official confirmation by the World Motor Sport Council (WMSC) / Fédération Internationale de l'Automobile (FIA).
By confirming their reservation, the customer accepts that their purchase is linked to the Grand Prix 2027 event, regardless of the final confirmed dates. No refund, cancellation, or modification will be granted due to a change, postponement, or different confirmation of the official event dates.
Official Grand Prix 2027 tickets, when included in a package, will be issued according to the terms determined by the official event organizer.
Avenue is not responsible for delays in issuing or transmitting tickets when these are the responsibility of the official event organizer or a third-party supplier.
It is the customer's responsibility to keep their tickets and access documents until the end of the event.
Any reproduction, unauthorized resale, fraudulent use, or modification of a ticket is prohibited. Avenue and/or the responsible authorities reserve the right to deny access to any person holding a ticket that is non-compliant, invalid, or obtained in an unauthorized manner.
Certain tickets, vouchers, or documents may be issued in digital or mobile form.
It is the customer's responsibility:
Avenue is not responsible for technical issues related to the customer's mobile device, email inbox, internet connection, or access to the customer portal.
Accommodation reservations are made with partner hotels.
The specific conditions of each establishment apply, including:
The customer is responsible for complying with the hotel establishment's rules.
A valid credit card may be required by the hotel at check-in to cover incidental fees. This card must generally be physical, valid, and in the name of the customer or the person responsible for the room.
Incidental fees may include, without limitation:
Unless otherwise specified, meals, parking, incidental fees, and personal expenses are not included.
Some packages may include transportation, shuttles, or private shuttles, depending on the option selected at the time of purchase.
Schedules, departure points, arrival points, and usage details will be communicated to the customer when available.
Transportation schedules may be modified based on operational constraints, traffic, security, decisions by authorities, or any other factor outside Avenue's reasonable control.
No refund will be granted if the customer does not use the shuttle or transportation service included in their package.
The customer is responsible for arriving at the time and location indicated for departure. Avenue cannot be held responsible for a customer's lateness or absence.
The programming, schedules, accesses, activities, locations, services, and components of the event may be modified without notice by the official organizer, the competent authorities, or the suppliers concerned.
These modifications may include, without limitation:
These modifications are the responsibility of the official event organizer or the suppliers concerned and do not automatically entitle the customer to a refund.
Avenue acts as a hospitality package provider and/or as an intermediary between the customer and the various service providers.
Avenue cannot be held responsible for:
In the event of a problem, Avenue undertakes to collaborate in good faith with the customer and the suppliers concerned in order to identify a reasonable solution, when possible.
Avenue's liability is limited to the amount paid by the customer for the service concerned.
Avenue cannot be held responsible for the total or partial non-performance of its obligations in the event of force majeure or any situation outside its reasonable control, including:
In such a situation, Avenue will apply the instructions of the suppliers, the official organizer, or the competent authorities.
The tickets, packages, vouchers, and services purchased are intended for the use of the customer identified at the time of booking, unless otherwise specified.
Any reproduction, unauthorized resale, commercial distribution, modification, or fraudulent use is prohibited.
Avenue, the event organizer, the hotels, and/or the suppliers concerned reserve the right to refuse access or service to any person who does not comply with the applicable conditions.
Personal information collected at the time of booking is used solely for the following purposes:
This information is processed in accordance with applicable privacy laws.
By making a reservation, the customer consents to certain necessary information being transmitted to the suppliers concerned, including hotels, transportation providers, organizers, or service partners, when required to deliver the services purchased.
For any questions related to a booking made through Avenue, the customer can contact the Avenue team:
Telephone:
(418) 525-6998
1 (866) 846-2921
Email:
Reservations@avenuebooking.com
Business hours:
Monday to Friday, 9 a.m. to 5 p.m.
Outside these hours, the customer can leave a message and an agent will get back to them as soon as possible.
These Terms are governed by the laws in force in the Province of Québec.
Any dispute relating to these Terms shall be submitted to the competent courts of Québec.
By confirming a reservation or purchase on the Avenue microsite dedicated to the Canadian Grand Prix 2027, the customer acknowledges: